DELIVERIES AND RETURNS

Where do we ship?

We ship to all of Spain, including all the autonomous communities , regions , the Balearic Islands , the Canary Islands , Ceuta and Melilla.

Shipping cost

Shipping costs are the customer's responsibility and are automatically calculated at checkout, based on the destination and the weight or volume of the order.

Delivery times

Estimated delivery times are:

  • Peninsula and Balearic Islands: between 1 and 4 business days
  • Canary Islands, Ceuta and Melilla: between 4 and 10 business days.

Order tracking

Once your order has been processed and shipped, you'll receive an email with the tracking number and a link to check the real-time shipping status.

Was there a problem with the shipment?

If your order arrives damaged, incomplete, or you don't receive it within the estimated timeframe, please contact us as soon as possible at contacto@carlotataller.es , including your order number and the situation. We will resolve the issue as quickly as possible.

Exchanges and Returns

Deadline for returns

You have 14 calendar days from receipt of your order to request a return or exchange.

Conditions

For a return to be accepted, the product must be:

  • in perfect condition, unused
  • Complete packaging

How to request an exchange or return?

Write to us at contacto@carlotataller.es indicating:

  • Order number

  • Product(s) you want to return or exchange

  • Reason

We will respond with detailed instructions for returning your item.

Cost of return

Shipping costs for returns or exchanges are also the customer's responsibility, except in the case of defective products or an error on our part.

Refunds

Once we receive and inspect the returned product, we will issue the refund using the same payment method . The process may take up to 10 business days.

Changes in size, color or product

If you need a size exchange, we can easily arrange it after receiving the original item in good condition.